How do I redeem a promo code?
Please ensure you are logged into your Laser Clinics account to redeem this offer.
Step 1 - Add the treatment to your cart (please note purchase limits)
Step 2 - Enter promo code in cart to redeem offer.
I prepaid for some sessions but I don’t need them. Can I get a refund?
As we are a franchise business, we have a 'no refund' policy for change of mind and they are non-transferable to other individuals, treatment areas, or clinics.
Please refer to our Cancellations and Refunds policy for more info.
How do I cancel my online account?
To cancel your online account please email your request to email@example.com with your name, phone number and email address.
Will my prepaid sessions expire?
Yes. our prepay treatments have an expiry period. The standard expiry period for prepays is 12 months. If you purchase 10 or more treatments in a single order, there is an 18 months expiry period.
I have a complaint. How do I contact Head Office?
Please submit your query via our feedback form and we will have a member of the clinic team contact you shortly.
Issues with using the online account or buying online. What do I do?
Please email firstname.lastname@example.org with the issue you are experiencing.
How to raise a query for an incorrect charge on my credit card as a result of an online purchase?
Please email email@example.com with your charge query/ issue.
What is the transfer policy if I move?
Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand.