Am I eligible for a refund if I am not double vaccinated?
Our existing refund policy will remain in place as is, however clinics can review on a case-by-case basis.
When is your sale going to end?
We will notify you via our online platforms when the end date of the promotion is announced.
I have a complaint. How do I contact Head Office?
Please direct your feedback to email@example.com and we will have a member of the clinic team contact you to discuss further.
Will my prepaid sessions expire?
Yes. our prepay treatments have an expiry period. The standard expiry period for prepays is 12 months. If you purchase 10 or more treatments in a single order, there is an 18 months expiry period.
Are customers required to be double vaccinated?
For regions with health orders in place requiring customers to be fully vaccinated, it will be a requirement for customers to be fully vaccinated and to provide their vaccination status as part of the QR code check-in process (where and when required by Government guidelines).
Can I be treated at Laser Clinics if I have a Medical Exemption?
In the event a customer has a medical reason as to why they cannot receive a vaccination, they need to obtain a medical contraindication certificate from a medical practitioner (such as your doctor) who must use a form approved by the relevant state government health department, which they can share with you upon arrival to the clinic, or through the government check-in processes.
What is the transfer policy if I move?
Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand.
How do I prepay for my treatments?
You can prepay your treatments over the phone or directly by presenting yourself at the clinic.
Is owning a franchise profitable?
Each Laser Clinics franchise performance will vary depending on a range of factors such as;
- Location, size of the market and clinic
- Competition in the area; and
- The ability of the franchisee and team to drive performance
Do you price match?
We can match competitor pricing however terms and conditions do apply. You can refer to our price match policy for more info.
I prepaid for some sessions but I don’t need them. Can I get a refund?
We have a no refund policy for change of mind and they are non-transferable to other individuals, treatment areas, or clinics since we're franchised. You can refer to our Cancellations and Refunds policy for more info.