Frequently Asked Questions
Are customers required to be double vaccinated?
For regions with health orders in place requiring customers to be fully vaccinated, it will be a requirement for customers to be fully vaccinated and to provide their vaccination status as part of the QR code check-in process (where and when required by Government guidelines).
Am I eligible for a refund if I am not double vaccinated?
Our existing refund policy will remain in place as is, however clinics can review on a case-by-case basis.
What COVID safety protocols are in place?
Our existing COVID-safe protocols and precautions will remain in place to further protect the health and wellbeing of our staff and customers.
Does Laser Clinics mandate vaccinations?
Laser Clinics has not mandated vaccinations, our policy states we will comply with all Government Health Orders.
What is the transfer policy if I move?
Our client prepaid transfer policy is that our prepaid treatments are non-refundable and non-transferrable. However, in very rare circumstances, it may be agreed between two clinics that a transfer of the remaining prepaids series may be in the best interest of the client and the overall LC brand.
What do I do about my prepays during a temporary clinic closure?
We will extend your pre-paid treatments for the period of time our clinics are closed.
For example: if your clinic is temporarily closed for 2 weeks, your prepay validity will be extended for 2 weeks.