Cancellation and Refunds

Laser Clinics Australia has a no refund policy on purchases if you change your mind.

Cancellations and Refunds

  • Treatments/services are not transferable to other individuals or clinics
  • We require at least 48 hours’ notice to be given for any appointment cancellation
  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost
  • In the case of prepaid treatments, the treatment will be forfeited
  • Refunds will be provided where required under the Australian Consumer Law
  • Deposits paid for cosmetic injectable treatments are non-refundable

Pre-paid Treatments

If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.

Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).

48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

You agree to these terms by purchasing pre-paid treatments.