We have a no refund policy on purchases if you change your mind. Here’s a closer look.
Cancellations and Refunds
Treatments/services are not transferable to other individuals or clinics
We require at least 48 hours’ notice to be given for any appointment cancellation
If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
In the case of pre-paid treatments, the full cost of treatment will be forfeited
Refunds will be provided where required under the Australian Consumer Law
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they
are not transferable to other individuals, treatment areas or clinics.
Pre-pays have a 12 month expiry date (less than 10 treatments) or an 18 month expiry date (10 or more treatments).
48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do
not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.