Victoria Update

Regional Victoria Reopening Update 

As of Thursday 17th September, our 4 regional Victorian clinics have reopened for limited services. These clinics include:

  • Mildura
  • Waurn Ponds
  • Wendouree
  • Traralgon

As per State Government instructions, limited services are available. These include: 

  • All Laser Hair Removal treatments are available excluding Laser Hair Removal treatments on the face i.e Lip, Beard, Chin
  • Cosmetic Injectables treatments are available for the top third of the face only. This includes anti-wrinkle treatments - forehead, crow's feet, frown lines and bunny lines. No Cosmetic Injectable treatments are available in the masked area (the mid-face and lower face). This includes Cheeks, Lips, Jawline, Chin. 
  • All Skinstitut products are available 

Please note, Skin Treatments are unavailable at this stage until further instructions from the Victorian Government. 

To book an appointment for Laser Hair Removal (excluding the face) or Cosmetic Injectables (upper face only), please contact the clinic directly or book online. 

Remember, you can still shop our Skin Treatments online and redeem once Government restrictions on this service are lifted. 

Regional Victoria in-clinic safety and hygiene protocols

Our continued commitment to client safety and hygiene

Your safety and hygiene is our highest priority and you will notice a few updated safety changes in our clinics. These include:

  • It is mandatory for all clients to wear a mask when attending their appointment at our Regional Victorian clinics. 
  • All clients must attend their appointments alone to ensure social distancing is adhered to 
  • Temperature checks as you enter our clinic
  • Markings on the floor for social distancing
  • Limit of 1 staff member and 1 client per treatment room. 
  • Our highly trained medical staff equipped with personal protective equipment such as masks and gloves where required

We will continue to maintain a safe environment as we have always done by:

  • Providing hand sanitizer at reception and in each treatment room for all clients
  • Following a strict handwashing protocol using anti-bacterial liquid before, during and after every treatment
  • Using medical-grade disinfectant to wipe down all surfaces and equipment between every client
  • Wearing gloves for the duration of every treatment and change regularly throughout as needed
  • Wearing face masks
  • Following strict sterilisation protocols on all our equipment, including high-pressure heat, no-touch techniques and complete item separation
  • Thorough daily cleaning of all high touch areas with high-grade disinfectant, including reception surfaces, door handles, and treatment areas
  • Established Medical response team, including our Global Medical Director and Medical Board to provide guidance to our clinics and help address specific situations as required.

As the market leader of our industry, you can feel confident visiting our team. We are absolutely thrilled to welcome you back to the clinic and we hope to see you soon.

Broader Victoria (excluding regional Victoria)

From 11:59pm on Wednesday 5 August, Stage 3 Stay at Home restrictions apply in Victoria, except if you live in metropolitan Melbourne where Stage 4 restrictions apply. As a result, Laser Clinics Australia locations across Victoria must temporarily close. 

We understand this is a necessary action to ensure the ongoing safety of our community and appreciate your patience and understanding during these times. We thank you for your understanding and we will notify you of our reopening date as soon as possible. â€‹

Broader Victorian Temporary Closure FAQs 

How long will you be closed?

This is in the Victorian State Government’s hands. As soon as the Government closure is lifted in metro VIC, we will reopen those affected clinics immediately. We will keep you updated over email.

I had an appointment booked, what happens now?

All existing appointments during our closure have been cancelled. If you would like to reschedule your appointment, you can do so through our online booking system. Alternatively, you can call the clinic when we reopen. 

Your prepay treatments balance is not impacted due to a cancelled appointment and we will pick up where we left off as soon as we reopen.

Will my prepays be extended?

Yes. all pre-pay treatments that have been purchased at impacted VIC clinics prior to the temporary closure will be automatically extended for the period of our closure. Please note that your prepay extension will be applied to your account once we reopen. This ensures you will have plenty of time to redeem your services upon our reopening.


Laser Clinics Australia